Get in touch
Talk to us.
We answer questions the same day. If you're unsure about anything, whether it's your items, the process or the numbers, please ask.
Enquiries
We aim to respond within 2 working hours.
Registered office
British Gold Exchange
London, United Kingdom
Common questions
How long does the process take?
We make a firm offer within 24 hours of receiving your items. Accept before 3pm and payment is sent the same working day; offers accepted after 3pm are paid the next working day.
Are my items insured in transit?
Yes. Every Royal Mail Special Delivery pack is insured up to £2,500 from the moment you hand it in at the Post Office until it reaches us. If your items are worth more, please contact us first.
What if I decline the offer?
We return everything at our cost by tracked post within two working days, with no questions and no deductions.
How is payment made?
By bank transfer directly to your account. Accept before 3pm and funds are sent the same working day.
Do you accept broken jewellery?
Yes. We value all gold by weight and purity, so the condition of the piece doesn't affect the price we pay.
Can I send multiple items in one pack?
Yes. One pack can hold a variety of items. If you have a large collection or a watch to sell, please call us first and we'll advise on the best way to send it.
Ready to sell?
Request your free pack today, with no fee and no commitment.