Get in touch
Talk to us.
We answer questions the same day. If you're unsure about anything — your items, the process or the numbers — just ask.
Enquiries
We aim to respond within 2 working hours
Registered office
British Gold Exchange
London, United Kingdom
Common questions
How long does the process take?
We assess your items and make an offer within 24 hours of receiving them. Accept before 3pm and payment typically clears the same working day.
Are my items insured in transit?
Yes — every special delivery pack is insured to £2,500 from the moment you hand it to the Post Office.
What if I decline the offer?
We return everything at our cost by tracked post within two working days. No questions and no deductions.
How is payment made?
By bank transfer directly to your account. Accept before 3pm and funds typically arrive the same working day.
Do you accept broken jewellery?
Yes. We value all gold by weight and purity — the condition of the piece doesn't affect the price we pay.
Can I send multiple items in one pack?
Yes — one pack can hold a variety of items. If you have a large collection, call us and we'll arrange the right solution.
Ready to sell?
Request your free pack today — no fee, no commitment.