Seller Guide
You're never locked in — what happens if you don't agree with your offer
Declining an offer is straightforward. Free returns are unconditional. And every offer comes with a full breakdown so you can check the working yourself.
Why British Gold Exchange
40+
Years in the precious metals business
£0
Cost to request your free insured postal pack
24h
Maximum time to receive your firm, itemised offer
100%
Of items returned free if you decline
Ready to get a valuation?
The short answer
You can decline at any time — everything is returned free within 5 working days
No offer from British Gold Exchange is binding until you accept it in writing. If you disagree with any part of the offer — the weight, the purity reading, the rate applied or the valuation of a specific piece — you can decline and your items will be returned fully insured within 5 working days. There is no fee, no penalty and no obligation.
Because our offers are fully itemised, you can query individual pieces rather than the entire lot. If you want to accept the offer on your gold jewellery but decline the offer on one ring that you believe was under-valued, that is entirely possible. We can also reassess a specific piece if you have reason to believe our reading was incorrect.
We hold your items securely for 7 days from the date of the offer while you consider. After 7 days without a response, we follow up once. If we do not hear from you, we return everything. You are never in a situation where your items are held indefinitely.
What affects it
What you can do if you're not satisfied
How it works
From first contact to payment
Request Your Free Pack
We post a fully insured, tracked Royal Mail freepost envelope. No cost, no commitment required.
Send Your Items
Use our supplied packaging and post your items. They are covered by our insurance from the moment you drop them at the post office.
Receive Your Offer
A firm, itemised offer arrives within 24 hours. Every piece is weighed, XRF-tested and fully documented. You have 7 days to decide.
Accept or Decline
Accept and receive a same-day bank transfer. Decline and we return every item, fully insured, free of charge. No questions asked.
Common questions
Questions we hear most
How long do I have to decide?
7 days from the date of your offer. We'll send a courtesy follow-up if we haven't heard from you. After that, we return your items automatically. There is no pressure to decide quickly.
What if I think the weight is wrong?
Our scales are calibrated to 0.01g and are tested regularly. If you believe a piece has been weighed incorrectly, we will re-weigh it and send you the result. In practice this discrepancy is extremely rare.
What if I think the purity reading is wrong?
XRF analysis is accurate to within 0.1% purity. If you have a specific reason to believe the reading is incorrect — for example, a hallmark that contradicts it — tell us and we will retest the piece and explain the discrepancy.
Can I negotiate the offer?
Our rates are applied consistently and published in advance. We do not negotiate individual prices because our offers are already at the upper end of the market. For very large lots (over 500g), contact us directly to discuss.
Is there a risk of my items being damaged during the return?
Return items are packed by our team and sent via Royal Mail Special Delivery with full insurance cover. In the rare event of transit damage, our insurance covers you.
What if I change my mind after accepting?
Once you have accepted in writing and payment has been made, the transaction is complete. We cannot reverse payments. Please take the full 7 days to decide if you need to.
Get Started
Get a firm offer — with nothing to lose if you decline
Request your free insured pack and receive a full written offer within 24 hours. 7 days to decide, free returns if you don't proceed.