Seller guide
You are never locked in: what happens if you do not agree with your offer
Declining an offer is straightforward and free returns are unconditional. Every offer comes with a full breakdown, so you can check the working yourself.
Why British Gold Exchange
40+
Years in the precious metals business
£0
Cost to request your free insured postal pack
24h
Maximum time to receive your firm, itemised offer
100%
Of items returned free if you decline
Ready to get a valuation?
The short answer
You can decline at any time, and everything is returned free within 5 working days
No offer from British Gold Exchange is binding until you accept it in writing. If you disagree with any part of the offer, whether the weight, the purity reading, the rate applied or the valuation of a specific piece, you can decline and your items will be returned, insured, within 5 working days. There is no fee, no penalty and no obligation.
Because our offers are fully itemised, you can query individual pieces rather than the entire lot. You could, for example, accept the offer on your gold jewellery but decline it on one ring you believe was undervalued. We can also reassess a specific piece if you have reason to believe our reading was incorrect.
We hold your items securely for 7 days from the date of the offer while you decide. After 7 days without a response, we follow up once. If we do not hear from you, we return everything. You are never in a situation where your items are held indefinitely.
What affects it
What you can do if you are not satisfied
How it works
From first contact to payment
Request your free pack
We send you a free pack with a prepaid, tracked Royal Mail Special Delivery label, dispatched the next working day. There is no cost and no commitment.
Send your items
Pack your items in the packaging we supply and hand them in at a Post Office. They are insured up to £2,500 from that moment until they reach us.
Receive your offer
A firm, itemised offer arrives within 24 hours of your items reaching us. Every piece is weighed, XRF-tested and fully documented. Take the time you need to decide.
Accept or decline
Accept before 3pm on a working day for a same-day bank transfer. Decline and we return every item, insured, free of charge.
Common questions
Questions we hear most
How long do I have to decide?
7 days from the date of your offer. We will send a courtesy follow-up if we have not heard from you. After that, we return your items automatically. There is no pressure to decide quickly.
What if I think the weight is wrong?
Our scales are calibrated to 0.01g and are tested regularly. If you believe a piece has been weighed incorrectly, we will re-weigh it and send you the result. In practice, weighing discrepancies are extremely rare.
What if I think the purity reading is wrong?
XRF is a professional, non-destructive test. If you have a specific reason to believe the reading is incorrect, such as a hallmark that contradicts it, tell us and we will retest the piece and explain the discrepancy.
Can I negotiate the offer?
Our rates are applied consistently and published in advance. We pay up to 99% of spot and do not negotiate individual prices. For larger lots, contact us directly to discuss.
Is there a risk of my items being damaged during the return?
Return items are packed by our team and sent via Royal Mail Special Delivery with insurance cover. In the rare event of transit damage, our insurance covers you.
What if I change my mind after accepting?
Once you have accepted in writing and payment has been made, the transaction is complete. We cannot reverse payments. Please take the time you need before you accept.
Get started
Get a firm offer, with no cost to you if you decline
Request your free insured pack and receive a full written offer within 24 hours. Take the time you need to decide, with free returns if you do not proceed.